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Tenant Frequently Asked Questions

  • Application Fee

    The Application Fee is non-refundable and is $55 Per Person Over 18. All applications should be done online and paid by credit card or debit. If you are restricted in doing so, you may come to the office directly and apply on of our computers. Simply bring the fee in Cash and our staff will get you on a computer terminal to enter your information. RRM outsources our screening to a third party screening service via AppFolio property management software. A complete background check includes verification of current and previous tenant history, current and previous employment, credit history, contact personal references, and obtaining any criminal history information pertaining to the applicant(s), which may be in the files of federal, state, or local criminal justice agency and to verify any other information deemed necessary to fulfill the tenant requirements.
  • Application Processing

    Applications are processed upon receipt of application fee and a complete application form. Processing and can take between 24-72 business hours to be completed. The property manager will contact the applicant, should additional information be needed or upon acceptance or denial of an application. If denied, applicant will receive a denial letter in writing in the mail. Incomplete application and non-responsive/incorrect reference #’s are the leading reason for denial or delay to process application, so please be as informative as possible and let your references know we will be contacting them.
  • Does your Office have an After-Hours Drop Box?

    No. For security reasons we do not want applicant or future residents dropping off money or personal information through our door/slots. If you are unable to drop off during normal business hours, please email customerservice@rarealty.net for options.
  • I did not have a pet when I moved in; may I have a pet now?

    Do not move a pet into the property without permission; this is an automatic $500 fine/per pet via your lease agreement. Please provide a photo/type of pet you are requesting prior to the office. RRM will then contact the owner and submit your request. If the owner does allow the pet, a pet deposit will be required ($350/per pet) Please allow 3 – 5 days processing time.
  • Lease Term

    Lease periods are typically 1 – 2 years. We do not accept short-term leases, unless a current lease is being extended.
  • Pets

    Whether or not pets are allowed in the property depends on the owner. Pet deposits apply per pet ($350/per pet). Restrictions apply to certain breeds of dogs. Penalties apply when there is failure to disclose a pet prior to occupancy. Please notify our office before bringing any pet to the property. *Pet Restrictions or additional deposits do not apply to Service Animals*
  • Property Re-Key

    All properties are re-keyed upon tenant’s occupancy. There is a $100 key charge, due at lease signing, and is non-refundable. All keys will be in the possession of the tenant; RRM, at no time of a tenant’s occupancy, will have keys to the property for liability reasons. If tenant loses their key, they are responsible for the cost to re-key their home again.
  • Rental Qualifications

    Warning – RRM does not want to frivolously charge you an application fee. We prefer an applicant to express any concerns that may have PRIOR to having us run their application and incur charges. All applicants will have the opportunity to list any concerns they have online within the application fields. If RRM is unable to answer or resolve the applicants concerns, we will gladly refund the application fee (Minus $5 processing charge by the online service company). Some of the primary criteria used in qualifying prospective residents are:
    • Credit Rating of 620 and above (Based on all 3 bureaus)
    • Dependable rental history for the last 5 years
    • Applicant’s gross income to be at least three times the monthly rent
    • No open bankruptcies
    • No recent evictions
    If applicant has “minor” blemishes and does not meet the standard requirements above, an additional security deposit may be requested up to triple the amount of the rent. If the applicant is severely below our criteria, RRM simply deny the application and send out appropriate documentation as required by Federal law.
  • Security Deposits

    Security deposits, cleaning deposits, and pet deposits (if applicable) are required at the time of the lease signing. Security Deposits can vary depending on applicants’ qualifications. All deposits are fully refundable only if the property is in as good or better a condition upon vacancy.
  • When I move out, what do I need to do to receive my full security deposit back?

    We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be shampooed. Gutters should be cleaned out. The roof should be free of leaves and debris. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. We ask that all damages be repaired by a licensed contractor that is approved by Robinson Property Management.
  • Can I offer less in rent or negotiate prior to applying?

    This simple answer is no. When doing this, the applicant begins a cycle of random questions from the Owner, “Who are these people”…”How many pets?.. “What is the credit score and job”. Without all this information given to us prior, the Owner is unable to entertain an applicant’s request. If a resident wishes to request this, they can list their questions in the appropriate fields’ within our online application. Since the applicant is requesting lower rent, they should “risk” their application fee so that an Owner has the information to make a important financial decision.