• Tenant FAQs

    When is my rent due?
    Payment Options
    Can I have a copy of my lease?
    What utilities do I need to pay?
    Property Upgrades
    Do I need renter's insurance?
    What am I responsible for maintaining in my rental home?
    How can I extend my lease?
    How do I give notice to vacate?
    What needs to be done when I move out?
    Will all my security deposits be refunded?

    When is my rent due?

    Rent is due the 1st of every month and considered late after the 3rd. Late fees are applied to all rental payments that are not received in our office on the 3rd day by 5:00 p.m. including rent payments that have been mailed. Late fees are $50.00 the 1st day and $10.00 each additional day. Please refer to page 2 of your lease. If for any reason your rent payment will not be on time, please contact your property manager to avoid evictions filed the 10th of every month.

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    Payment Options:

    Checks made payable to: Robinson Property Management
    Online Payments will be accepted unless a previous payment was considered NSF (Non Sufficient Funds).
    Once a payment is considered NSF we will only accept certified funds (Cashiers Checks/ Money Orders)
    Please complete the money orders entirely and retain the stub for your receipt
    Cash is never accepted.
    Mailing Address & Drop Off (Monday through Friday 8:30 a.m. to 5 p.m.)

    3765 E Sunset Road, Suite B1
    Las Vegas, NV 89120
    (Between Pecos and Sandhill)
    Rent lost in the mail will not keep rent from being due.

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    Can I have a copy of my lease?

    Yes. To obtain a copy of your rental agreement (lease), please submit a written request to: info@rarealty.net

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    What utilities do I need to pay?

    Please refer to your rental agreement (lease) to find out what utilities you are responsible for. All utilities that you are responsible for must be switched into your name on or before the first day that you occupy the rental. See the utility contact page for this information.

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    Property Upgrades

    Any modifications to your rental property must first be cleared by the homeowner request should be submitted in writing to your property manager.

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    Do I need renter's insurance?

    It is required that all residents carry enough renter's insurance to cover themselves and their personal property. Please consult with our preferred vendor. (See preferred vendor list)

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    What am I responsible for maintaining in my rental home?

    You are responsible for replacing A/C filters once per month and ensuring that your smoke detectors and CO2 detectors batteries are refreshed as needed. Light bulbs should be changed as needed. Carpets must be cleaned at least once per year. Please see your lease for responsibility of pool and landscape maintenance.

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    How can I extend my lease?

    To discuss options to extend your lease, please contact your property manager.

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    How do I give notice to vacate?

    If your lease term is ending, you are required to give 30-Day Written Notice to vacate. You cannot vacate until your lease term ends. Please contact your property manager should you need to break your lease early.

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    What needs to be done when I move out?

    The rental property must be returned in the same or better condition than it was when you first moved in. It is important to thoroughly clean the entire property to avoid losing any of your security deposit. Please contact your property manager to receive the Notice of Intent to Vacate Form. This form will include a list of all necessary cleaning requirements. Carpets must be professionally cleaned and a receipt must be provided. Upon vacancy of the property, we do offer the convenience of having RPM handle all cleaning using our preferred vendors, and these charges will be deducted from your security deposit.

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    Will all my security deposits be refunded?

    Yes. Your security deposits will be refunded to you, minus the amount of any unpaid charges, damages or cleaning fees. Security deposits will be refunded within 30 days of your lease's expiration.